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How juragan6 Handles Your Account Data

Your account data — including wallet details for DANA, OVO, and GoPay transactions — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Wallet PrivacyCookie & Session ControlsData Access RequestsIndonesia-Region Policy
juragan6 How juragan6 Handles Your Account Data
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. We aim to respond to all data-related queries within a reasonable timeframe and will confirm receipt of your request by the same channel you used to send it.

Live Chat Open the chat widget from your account dashboard — available around the clock for account and privacy queries including wallet data questions.
Email Support Send your data request or privacy concern to our support address. Include your registered phone number so we can verify your identity before responding.
Account Settings Some data preferences — including cookie consent and marketing communications — can be managed directly inside your account settings without contacting support.
DATA HANDLING

How We Protect and Manage Your Information

Security and transparency are the two pillars of how we handle account data. Every piece of information you share with us — from your GoPay number to your login history — is stored with access controls that limit who inside our operation can view it, and why.

Encrypted Storage

Account credentials and wallet identifiers for DANA, OVO, and GoPay are stored using encryption at rest. We do not log full wallet numbers in plain text at any point in the transaction flow.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and withdraw cookie consent at any time from the cookie banner or your account settings.

Retention Rules

Transaction records are kept for the period required by applicable regulation in your region. Non-essential data — such as browsing behaviour within the lobby — is purged on a rolling schedule.

Your Access Rights

You can request a summary of the personal data we hold on your account. Submit the request via live chat or email; we will verify your identity and deliver the summary through a secure channel.

Your Questions About This Policy

These are the questions we hear most often about data, privacy, and account security. If your question is not covered here, our support team is available around the clock.

We collect your contact details (phone number or email), your chosen payment method such as DANA, OVO, or GoPay, and transaction records. We collect only what is needed to operate your account.

We do not sell or share your personal data with advertisers. We may share data with payment processors like DANA, OVO, or GoPay solely to complete your transactions, and with regulators where local law requires it.

Contact our support team via live chat or email with your registered account details. We will verify your identity and send you a summary of the data we hold through a secure channel.

Yes. If you close your account, you may request deletion of personal data that is not subject to a legal retention obligation. Submit the request to support and we will confirm the outcome in writing.

We use session cookies to maintain your login and analytics cookies to improve the lobby experience. You can manage or withdraw cookie consent at any time from the cookie banner or your account settings page.

Reach our support team immediately via live chat — available around the clock. For formal complaints, use the email support channel so we can create a written record and respond within a reasonable timeframe.